an amount which is owed by an insurance undertaking to insured persons, policy holders, beneficiaries or to any injured party having direct right of action against the insurance undertaking and which , formal request by a policyholder to an insurance company for coverage or compensation for a covered loss or policy event, demand by an insured for indemnity under an insurance contract, mis tahes summa, mille osas kindlustatutel, kindlustusvõtjatel, soodustatud isikutel ja kõigil kahjustatud isikutel on kindlustuslepingust või artikli 2 lõike 3 punktides b ja c sätestatud kindlustust