Võõrustamiskunst seob filosoofia ja mõtteviisi, mis näeb, mõistab ja tunnustab sügavat seost töötajate heaolu ja külalistele, klientidele ja klientidele pakutava teenuse kvaliteedi vahel. Võõrustamiskunsti keskmes on arusaam, et töötajad ei ole pelgalt hammasrattad ettevõtte masinavärgis, vaid nad on brändi elav ja hingav kehastus, saadikud, kes kujundavad külaliskogemust.
The concept of hostmanship. In alignment with this gradual but global development of hospitable experiences, Gunnarsson and Blohm (2008) created the philosophy of hostmanship, or as they note in the sub-title of their book, “the art of making people feel welcome”. In the art of hostmanship, three dimensions can be distinguished: welcoming yourself; welcoming others; and welcoming the guest.
Hostmanship is a philosophy. Hostmanship is not merely a job description; it’s a philosophy that recognizes the profound link between the well-being of the employees and the quality of service extended to guests, clients, and customers. At the heart of hostmanship is the understanding that employees are not mere cogs in the machinery of a business. They are the living, breathing embodiment of the brand, the ambassadors who shape the guest experience.
