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usually part of a service contract where KPI targets are defined as to the level of service agreed, tavaliselt osa teenuselepingust, kus võtmemõõdikute eesmärke defineeritakse kokkulepitud teenuse taseme järgi
teenusetaseme leping . Projektijuhtimise terminibaas. Estonian Language Institute, Sõnaveeb 2026. https://sonaveeb.ee/search/unif//p3m/teenusetaseme%20leping/1/est (17.06.2026)
