Prototyping method, creating, generating and modelling new service features. Empathic design method. Acting as though the service would exist, ideally in the context where it would be used. This method gives the opportunity to test the proposed service and its interactions either inside the service design team or including the participants., loovtehnika füüsilise kasutajakogemuse disainimiseks, bodystorming is a physical exploration and discovery method which will generate ideas and understanding as well as quickly revealing assumptions and problems